POST COURSE ASSISTANCE After successfully completing the course students can return for free refresher classes for a period of six months after course completion RECOGNITION OF PRIOR LEARNING The Victorian Bar School has a policy of recognising appropriate prior learning. Specific subjects or part there of may be granted exemption status and must be applied for a minimum of 2 weeks prior to course commencement. Charges may apply REFUND POLICY The Victorian Bar School will refund in full all course fees paid in the event of us canceling a course. In the event of a student wishing to transfer to another course they can do so at no cost. In the event of a student canceling from a course before course commencement there will be a $50 administration fee charged. No refunds are available unless at least 2 working days notice is provided SELECTION CRITERIA Previous experience is not a requirement for course acceptance as these courses are ideal for 'new entrants' into the Hospitality Industry as well as those with some experience CODE OF PRACTICE The Victorian Bar School is dedicated to providing quality practical skills based programs. We constantly review training methods and delivery in accordance with industry requirements. Course content is Nationally Accredited and delivered in a practical way to ensure the best possible outcomes for all graduates. We liaise with managers, employers and industry training personnel regarding required competencies for their organisations. Training is delivered utilising a wide range of strategies including role play, videos, lectures, assignments and "hands on" training utilizing our three floors of training facilities ACCESS AND EQUITY POLICY All students and staff at The Victorian Bar School have the right to study and work in a positive environment which values diversity, and which protects all on site from any form of discrimination or harassment. The Victorian Bar School is committed to providing equality of opportunity for all students and we offer a responsive and supportive environment, which is open to the needs of all on-site The Victorian Bar School aims to foster a climate of acceptance and cooperation and the avoidance of unlawful discriminatory behaviour Student concerns before and after are to be addressed in writing to the Director who will arrange access to appropriate assistance The Equal Opportunity Commission's advice lines offer free, impartial and confidential advice. The advice line is open Monday, Tuesday, Thursday and Friday from 10.00am-2.00pm, and Wednesday from 10.00am-2.00pm only Tel: (03) 9281 7100 or toll-free 1800 134 142 TTY: (03) 9281 7110 CERTIFICATE TO BE ISSUED ON COMPLETION OR PARTIAL COMPLETION OF TRAINING COURSE Certification issued on course completion will include the National Competency code of each competency completed, the National Course Code, the Registered Training Organisation Provider Number, date of issue and signature of authorised person ASSESSMENT PROCEDURES Assessment for the course will be conducted through the following methods: (a) Class Work (b) Practical Demonstrations - This will be in the form of simulations or role play utilizing necessary equipment at The Victorian Bar School (c) Projects and assignments - Projects and assignments will include a variety of tasks designed to expand research and communication skills and to exhibit knowledge and competencies within the field (d) Written / Verbal Testing - Written testing will apply to knowledge component of competencies achieved. Tests will reflect sufficient knowledge and understanding to demonstrate competence and students can be reassessed at a later date if this cannot be shown. No additional charges will be made for any necessary additional testing GRIEVANCE / APPEAL PROCEDURE At all times The Victorian Bar School will deal in a fair and equitable manner when dealing with trainee grievances / appeals. If at any time throughout your course you have an area of concern please arrange a time to speak to your trainer as soon as possible. If he or she cannot assist you will be referred to the appropriate person or body where you can gain further assistance. All grievances will be handled promptly. A complaint / grievance form will be provided for you to record any issue of concern and a written statement of the outcome will be issued to you within 10 working days DISCIPLINARY PROCEDURES The Victorian Bar School policy will endeavor to provide and maintain a conducive learning environment for all trainees and will not allow the learning environment to be jeopardized by rowdy and unruly behaviour of individuals/groups FILE ACCESS Students are permitted access to their files. In order to do so, a student is required to make a written application. A time will then be arranged for the student to attend the premises to view his/her files MUTUAL RECOGNITION POLICY The Victorian Bar School follows the mutual recognition requirements of the AQF (Australian Qualification Framework) and recognizes the AQF qualifications and Statements of Attainment awarded by other Accredited Training Organisations PRIVACY POLICY The Victorian Bar School has a policy of not disclosing student information to a third party without the written consent of the client / student. Please mark the tick box on the enrolment page to acknowledge your acceptance of relevant information being disclosed if necessary